Frequently asked questions
When is your customer service open?
Our customer service is available from Monday to Friday, 09:00AM to 16:00PM (CET):
Why choose Liquid Beauty Shop?
At Liquid Beauty Shop, we offer 100% authentic aesthetic products at competitive prices. As an official reseller, we give our customers access to premium products at a fraction of the usual cost, all while maintaining strict quality standards, fast shipping and exceptional customer service. Every product is sourced directly from certified manufacturers and official distributors, ensuring authenticity and safety. Our dedication to reliability and outstanding service has made us a trusted partner in the aesthetic medical field. Choose us for competitive pricing, fast shipping, and a passionate team that prioritizes your needs.
Are you compliant with regulations in the aesthetic industry?
Yes, we strictly adhere to Dutch legislation and the Medical Device Regulation (MDR). We are registered with the Dutch Medicines Agency for the import and export of medical devices. Our expert team maintains a robust quality management system tailored to the aesthetic field. We also hold EC-certificates and Declarations of Conformity (DOC) for all the medical devices we offer.
Are the products authentic and where are they produced?
All products are 100% authentic, and are CE-certified. The majority of products are produced in and sourced from the European Community. Please note that product packaging designs may vary. However, we always strive to display the most up-to-date design.
Do you offer additional discount when buying big volume?
If you are interested in wholesale prices for large volume purchase, please contact us bye-mail: sales@liquidbeautyshop.com
Products & prices
Are the products authentic and where are they produced?
All products are 100% authentic, and are CE-certified. The majority of products are produced in and sourced from the European Community. Please note that product packaging designs may vary. However, we always strive to display the most up-to-date design.
What is the expiry of the products?
Most products shipped by Liquid Beauty Shop will be carrying minimum 6 months remaining shelf life with some exceptions where we will either inform about the expiry date on the product online or contact the customer before shipment.
What currency are your prices in?
All prices on our website are displayed in euros (€).
Do you work with price lists?
We unfortunately do not work with price lists. You can find all prices and discounts on our website.
Do you have special promotions or campaigns?
Please sign up to our newsletter to receive news about products, promotions and campaigns.
Why do your prices change?
Our prices are dynamic and may vary based on market conditions. This ensures that we provide you with competitive rates while reflecting the latest trends and costs in the industry.
Do you offer additional discount when buying big volume?
If you are interested in wholesale prices for large volume purchase, please contact us by e-mail sales@liquidbeautyshop.com
Account
How do I change the details on my account?
If you need to update your account, please e-mail us with the new information and valid documentation to verify the changes. We will review your request within 24 working hours and issue a new approval if your company still meets our account policies. Please note that the billing address must match your company details, and for EU customers, it must align with the VAT number information.
I forgot my password
If you have forgotten your password, simply click the lmy account icon in the top-right corner and choose “Forgot your password” to reset it. If you need further assistance, feel free to contact our customer service.
Can I have multiple accounts?
Unfortunately, each customer is limited to one account. Any additional accounts created will be declined.
Return & claim
I have a claim – who do I contact?
Please contact us by e-mail sales@liquidbeautyshop.com if you have a claim, and we will handle it according to the applicable rules and regulations.
Can I return an item?
Yes, you can return within 8 working days, as long as the reason falls under one of the following conditions:
– The product contains manufacturing defects.
– The product was damaged upon arrival.
– The wrong product was delivered.
Please contact our customer service team before returning the products.
Will I receive a full refund if I return my order?
Your refund will be issued to the original credit card used for the purchase. Please note that shipping costs and handling fees are not refundable. Refunds can take up to 29 working days to appear in your account, depending on the processing times of your payment provider. If you need assistance in expediting the process, please contact your bank.
Delivery
How often do you ship out orders?
We ship daily from Monday to Friday. Orders received in weekends will be shipped the first following working day unless otherwise is informed.
Which countries does Liquid Beauty Shop ship to?
We ship to most countries worldwide. When creating an account, you will be able to check if we deliver to your location. If your country is not listed, please reach out to our customer service team.
Please note we do not ship to the US and Scandinavia: Denmark, Sweden, Norway.
How much does shipping cost?
Shipping costs are calculated based on the destination of your package. The exact shipping cost will be clearly displayed at the cart and checkout, allowing you to review it before confirming your order.
How can I track my order?
After placing an order, you will first receive an order confirmation email. Once your order has been dispatched, you will receive a separate email containing the track & trace details from the relevant shipping carrier.
Is my package insured?
Yes, all purchases are insured against theft and accidental damage while in transit from Liquid Beauty Shop to your shipping address. Please note that once your package has been delivered and signed for at your specified address, it is no longer covered by insurance. To ensure your purchases arrive safely and in perfect condition, we require proof of delivery.
My package has been held up by customs. What should I do?
Please be aware that it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office to either arrange for its release or to reject it and have it returned to us. If special documents, such as EC certificates or Declarations of Conformity (DoC), are needed for import of medical devices, please contact us and we will send them to you. Once we receive the returned package, we will issue a refund for the products. Please note that refunds can only be processed once we have received the returned package – we cannot take responsibility for any seized goods.
Can I pick up my order at your warehouse?
It is unfortunately not possible to pick up orders from our warehouse in Hague, Netherlands.